The whole team at Lexington Dental can’t wait to see you again. The good news from our side is that the MDS has announced a re-open date of May 18th, 2020. With that in mind, here is an update on our new world post COVID-19.
- We have installed new hospital grade air filters throughout the entire facility, which will purify the air from aerosol particles smaller than the Virus in the entire facility.
- We have also updated our heating and cooling filtration to hospital grade filters.
- We have purchased UVC light wand to help disinfect surfaces in the common areas within minutes.
VIRTUAL FRONT DESK UPDATES:
- In keeping with ADA, and CDC guidelines and recommendations, we will be practicing social distancing throughout the office, as well as changing our confirmation, check-in, and check-out procedures.
- Due to the longevity of our closure, the list of patients that urgently need our help will be prioritized accordingly. Please be patient with us as our appointment availability is limited.
- We will contact you digitally or by phone, prior to your dental appointment, as we will need all online forms updated prior to your visit. By moving forward in this manner we will be minimizing face to face interactions at the front desk / waiting room achieving a virtual experience.
- After receipt of all required forms you will be invited to schedule your next appointment and reminded of the new check in and check out instructions.
- When you arrive at our office, we ask you to remain in your car or at our patio seating area and respond to our txt. A patient coordinator will meet you at the entrance only allowing a certain number of patients at a time. No companions or additional family members can accompany you into the office, with the exception of children or assisted elderly, who can have 1 parent or guardian with them.
- Please leave all personal items in your vehicle, adhering to OSHA recommendations, we are no longer allowing cell phone use in the operatory.
- All patients are to come in wearing a mask, No Gloves, and you will be guided to a station so as to hand sanitize.
- We will review the Survey Health questionnaire again, take your temperature, with a touchless thermometer, prior to you entering the operatory.
- In case of an elevated fever or answering positively to any of the symptoms questions you will be redirected to see your PCP and your dental appointment will have to be rescheduled in accordance with CDC regulations.
- Once seated in the clinical chair you will be asked to rinse with an antimicrobial mouthwash prior to starting our treatment.
- We have equipped the Hygiene rooms with High speed suction and High volume evacuator Tips. Reducing 90% more harmful aerosols during ultrasonic scaling compared to low-volume Saliva ejector.
- You will also notice that we are continuing to utilize our protective equipment, PPE, for the safety and health of our patients and our entire team, as we always have. Face masks, face shields, and disposable gowns will be seen throughout the office. We have always followed health and safety guidelines, and we will continue to do so.
- Here at Lexington Dental we proactively follow all CDC/OSHA based infection control strategies. This is known as “Universal Precautions” and it is an approach to infection control that treats all human blood/fluids as if it were infectious. Our strategies have been and are already in place, and we want to assure you that we use state of the art sterilization equipment.
- We are implementing online scheduling options to help all patients that lost appointments during the past 8 week closure.
- We are implementing Tele Dentistry to help our high risk patients from entering a health care facility, but still be able to consult with our doctors.
- We are implementing online payments and statement options to reduce handling payments at the front desk.
- We are implementing a virtual check in / out or virtual waiting room.
- We are implementing online prescriptions to your pharmacy and online referrals to your specialist.
We understand and realize this is a lot of information and many changes to our new world. Please understand and be patient with all of us as we are also struggling in a short period of time to master all these new tools. Finally, we understand that the loss of patient appointments in the last 8 weeks, and trying to get those back will be a huge undertaking, with that in mind we are studying and consider expanding the hours and potentially the days to give more options for all those lost oral care appointments.
Thank you for your patience during this time, as we have missed you all, and look forward to seeing you again soon, please stay safe.
The Entire Staff at Lexington Dental.